Title: Associate IT Support
Location: Nairobi
Reports to: IT Support Specialist
About Food 4 Education
Food for Education (F4E) is an African-led, women-led social enterprise that uses technology, smart operations and logistics to provide low-cost, high-quality meals that improve nutrition and education outcomes for primary school children in Kenya.
We are growing quickly. Our mission is to scale models that prioritise efficient supply chain management and sustainable sourcing, so we can continue lowering the cost of school lunches. We have delivered over 40,000,000 meals since 2012 and are expanding to reach our goal of serving at least 1,000,000 public primary school students in Kenya every day by 2027.
Our Values
At Food for Education, our values are guiding principles that provide us with purpose and direction and set the tone for our interactions with all stakeholders:
- Build with excellence and curiosity - We’re not afraid to try new things and iterate as much as we can to find the best and most efficient way to get results;
- Be the change you seek - We acknowledge that continuous improvement is a shared responsibility;
- We do what we say; and say what we do - We embrace an ownership mentality;
- Ask why; and commit- Share openly and question respectfully and commit fully. When we understand the why, we are able to work with a purpose.
Position Overview
The Associate IT Support professional will assist in managing day-to-day IT operations, ensuring the smooth functioning of hardware, software, and network systems. This role involves providing first-level technical support to employees, troubleshooting IT issues, and maintaining IT assets.
The ideal candidate is a tech-savvy individual with a passion for problem-solving and delivering excellent customer service.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in person.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and maintain computers, printers, and other peripherals.
- Assist with managing user accounts, permissions, and access in various IT systems.
- Document and track support requests using the organization’s ticketing system.
- Perform regular maintenance and updates on IT equipment and systems.
- Assist in the procurement, setup, and deployment of new hardware and software.
- Support IT onboarding for new employees, including setting up workstations and providing training on IT tools.
- Escalate unresolved issues to higher-level support when necessary.
- Maintain an inventory of IT equipment and supplies.
- Stay updated on IT best practices and emerging technologies.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2 years hands on experience
- Strong understanding of Windows,Mac and Linux operating systems.
- Familiarity with basic networking concepts (e.g., TCP/IP, DNS, VPN).
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Detail-oriented with strong organizational skills.
Preferred Qualifications
- Experience with Google Workspace, Office 365, and cloud-based applications.
- Knowledge of IT ticketing systems (e.g. Jira).
- Basic knowledge of cybersecurity principles.
- Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent.
We are an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You will have weekly check-ins with your manager, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You will have the opportunity to shape a growing organisation and build a rewarding, long-term career.
Deadline: 28th February 2025
We aim to contact all our applicants, but due to the high volume of applications only shortlisted candidates are contacted. If you do not hear from us within two weeks your application might not be successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.